CLOUD Controller Extension
If you choose economy delivery at checkout, your order will be sent out on a 3-5 day service. Depending on the order size and item(s), we will select from a range of couriers the most effective option.
Where possible, we will provide you with tracking information via email.
If you choose express delivery at checkout, your order will be sent out on a Next Working Day service. Depending on the order size and item(s), we will select from a range of couriers the most effective option.
We aim to despatch all express orders receieved before 3pm - however for large quantities and bulkier items, we recommending placing your order before 10:30am due to differing collection times with our couriers.
Orders placed on Friday after 3pm will be dispatched Monday for Tuesday delivery.
Unfortunately when it comes to parcel couriers, they apply surcharges to addresses which are not within their usual delivery radius. If your address falls into one of these categories, we will work out the cheapest option and where possible, send out your items without any additional charge to yourself.
Some locations have such high charges that we are unable to absorb the additional cost, and we will contact you to determine if you would like to pay the additional shipping charges or cancel the order.
We do not make any profit from additional shipping charges, and where possible with absorb some of the surcharges ourselves.