In rare cases, products to get damaged in transit by our couriers. If this occurs, in order for us to raise a claim with our parcel carriers, please ensure that you notify us within 3 days of receipt.
If you believe an item to be faulty/not fit for purpose, please contact us as soon as possible. Acceptable timescales vary depending on the type of product orders, but as a general rule, you are covered for 12 months on electrical items, and 30 days on everything else.
If your claim is outside of these timescales, then we will assist you to the best of our ability, however please accept that there are limitations to what we can accept.
If you simply wish to return an item, if you have changed your mind, or the item is not suitable for the purpose you had intended, we accept returns up to 14 days from receipt. Return costs are the buyers responsibility and products must be in their original packaging.